1stclassafterclass.com

PARENT PROGRAM HANDBOOK

2025 / 2026

Program Location:

Program Phone #:

Program Hours:

Program Email:

Evacuation Site:

Program Director:

Program Director Contact:

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INTRODUCTION 3

VISION 4

THE 1st CLASS PROGRAM 5

AGE GROUPINGS 5

OUR DAILY ACTIVITIES 6

EXTRACURRICULAR RECREATION PROGRAMS (WHERE APPLICABLE) 7

SAMPLE PRESCHOOL SCHEDULE/PROGRAMMING 8

BEGINNING YOUR JOURNEY AT 1st Class 9

ORIENTATION/TRANSITION - FIRST DAY: WHAT TO BRING 9

SOCIAL AND BEHAVIOURIAL DEVELOPMENT 9

COMMUNICATION DURING THE FIRST WEEK 9

CHILD GUIDANCE POLICY 10

OUT-OF-SCHOOL PROGRAM – CHILD GUIDANCE 11

PROGRAMMING POLICY 12

CHILD INVOLVEMENT POLICY 13

PARENTAL INVOLVEMENT POLICY 13

COMMUNITY INVOLVEMENT 14

COMMUNITY RELATIONSHIPS 14

1st CLASS-AFTER CLASS STAFF 15

SELF-REGULATION AND POSITIVE BEHAVIOUR 15

CODE OF ETHICS – FOR CHILD CARE PRACTITIONERS 16

INCLUSION & ANTI-BIAS POLICY 16

COMMUNICATION - KEY CONTACTS 17

PARENT/GUARDIAN COMMUNICATION, FEEDBACK AND INPUT 18

CANADIAN ANTI-SPAM LEGISLATION (CASL) & OPTING OUT OF ELECTRONIC MESSAGES 19

UPDATING YOUR CONTACT INFORMATION 19

ENROLLMENT POLICIES 20

TUITION, ASSOCIATED FEES & PAYMENT TERMS 21

HEALTH & WELLNESS - MEALS AND SNACKS - HEALTH AND SAFETY - ILLNESS - COMMON ILLNESSES 22

PANDEMIC POLICY 23

ADMINISTRATION OF MEDICINE - INCIDENT/ACCIDENT REPORTING 24

KEY POLICIES - ARRIVAL & DEPARTURE 25

INDOOR & OUTDOOR ACTIVITIES 26

TRANSPORTATION 27

GENERAL CORPORATE POLICIES 28-30

EMERGENCY POLICIES - WEATHER, NATURAL DISASTERS, MEDICAL/BUILDING EMERGENCIES & LOCKDOWN 31

EVACUATION 31

SECURITY THREATS AND LOCKDOWNS 31

MEDICAL EMERGENCY PROCEDURES - COMMUNICATION DURING EMERGENCIES 32

LICENSING AND ACCREDITATION - 1st CLASS’s CORPORATE STANDARD 33

PROVINCIAL LICENSING REQUIREMENTS 33

LICENSING RATIOS AND MAXIMUM GROUP SIZES BY PROVINCE 33

LEGAL REQUIREMENTS 34

ALLEGED INTOXIFICATION / UNDER THE INFLUENCE OF DRUGS OR ALCOHOL /

SUSPECTED MEDICAL / CONDITION AUTHORIZED PICK-UP

SMOKE-FREE, DRUG-FREE AND ALCOHOL-FREE ENVIRONMENT

CONFIDENTIALITY OF INFORMATION - CUSTODY ARRANGEMENTS

MANDATED REPORTING OF SUSPECTED CHILD ABUSE OR NEGLECT

TERMINATION OF CARE

TABLE OF CONTENTS

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Dear Parents/Guardians,

Welcome to 1

Class!

There is no greater trust one can give another than to care for their children. Every decision, plan and our

entire program is based on building and keeping this trust with our families. It takes a village to raise a

child and we want to be an integral part of the village and the community of our schools and families.

Our Vision

To create a fun, innovative, creative and safe environment to develop the “whole child", intellectually,

socially, cognitively and physically. We will engage children to learn through play, exploring, experiment-

ing and one another. Providing them with a sense of security, belonging and self, while being a part of a

classroom of caring and respecting others.

Purpose

We are a licensed child care provider, as we strive to not only meet but exceed all guidelines for the child-

care industry. We are not the closest proximity provider to many of our families but have been the provider

of choice for most families in the area. We oer the highest level of care by the most qualied and experi-

enced sta at the most aordable price in the community. We are driven by pride in our program and not

prot which has created the loyalty and trust we are so grateful to have within the communities we have

programs.

Each year, 1

Class reviews and revises the guidelines and policies outlined in this handbook to ensure our

childcare standards continue to meet or exceed the requirements set up by our licensing bodies.

Our team at 1

Class endeavors to achieve the highest quality care for your child. Please feel free to contact

your Program Director on any matter regarding your child or the Program. If you would like further infor-

mation about your Program or 1

Class, please do not hesitate to contact our Director of Operations, Tara

Sawatzky or Owner, Anita Barron at info@1stclassafterclass.com or 403-836-6090.

We look forward to sharing your child’s early years with you and your family.

Sincerely,

Anita Barron

INTRODUCTION

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To create a fun, innovative, creative and safe environment to develop the “whole child", intellectually,

socially, cognitively and physically. We will engage children to learn through play, exploring, experiment-

ing and investigating the world around them. Providing them with a sense of security, belonging and self,

while being a part of a community of caring and respecting others. Your child will benet from our age

appropriate, professional and well thought out curriculums, designed to establish a strong skill base and

love of learning.

Our learning environment is play -based, which supports our children to discover new concepts, uncover

hidden mysteries and imagine new possibilities, all while allowing them to learn at their own pace. Early

learning enables children to develop the condence to tackle problems, overcome obstacles and succeed.

We understand the impact quality education can have on young children and are committed to fullling a

high level of excellence within our Programs. The core of that excellence begins with our educators who

are trained and qualied to provide a superior level of instruction and teaching.

Physical Activity

Activity, tness and play are all key elements to our program. With regular outdoor time and planned

indoor activities, our children experience a world of movement, dance and recreation.

Inspire the Soul

The 1

Class environment encourages a child’s individuality, creativity and exploration. We help develop

children’s social, emotional and physical needs as they grow, develop and mature throughout their jour-

ney. We promote freedom and independence while emphasizing the importance of team work and social

skills.

We celebrate dierences and emphasize inclusion, while maintaining a strong sense of connection within

the communities we serve. 1

Class demonstrates and practices respect in our Programs and classrooms,

for each other and our families, while always representing a commitment to our values.

VISION

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Class oers a wide variety of developmentally appropriate programs for children with a blended

approach combining a learn through play philosophy, lots of physical activity and an introduction to new

experiences and curriculum supporting materials and activities.

AGE GROUPINGS

Program spaces may be divided into the following groups OR children may be in combined age groupings:

• Young Preschoolers

• Older Preschoolers

• Kindergartens

• Out of School Care

Each educator brings individual skills and experiences that enhance their unique teaching style, therefore

variations within rooms will occur. The center has a clear set of goals based on current early childhood

education theories, practices, and curriculum, which form the basis of each classroom’s program. Your

child’s educator is available to discuss our program and your child’s progress with you.

OUR DAILY ACTIVITIES

Books and Literacy: Books allow children to enter a world of “make believe”, learn about new and exciting

things, and gain an understanding of the function and purpose of the written language. A wide selection

of books and a quiet place for reading fosters a love of literature.

Puzzles & Manipulates: Small muscles in the hand are developed while handling and positioning puzzle

pieces. The recognition of shape and pattern needed to complete puzzles are an important pre-reading

and pre-writing skill.

Blocks and Floor Toys: Manipulation of blocks (stacking, balancing, arranging and lifting) helps children

develop gross motor and ne motor skills needed to develop the pincer grip. Blocks provide opportunities

for expressing creativity, developing problem solving skills and familiarity with size, weight and shape.

Group Time: Group time is an important part of the classroom’s routine. It is a time for story and

language development, music and movement activities, and other varied learning experiences. Children

learn to respond to the needs of others while in some group situations.

THE 1

CLASS PROGRAM

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Dramatic Play: Our programs all have a pretend and learn area devoted to developing a child’s sense of

“make believe”. Dramatic play and social interactions begin here but are not conned to this space. Dra-

matic play grows from the experiences of the children and is a meaningful way for children to share both

experiences and knowledge of the world.

Sensory Play: Sensory activities allow children to play and explore materials with all their senses. Children

develop in all learning domain as they explore, create, and play with these materials. Some materials you

might nd at the sensory tables include: sand, water, playdough or cornstarch goop.

Music & Movement: Music time is an important and fun part of the children’s day. As children move and

sing they breathe more deeply delivering more oxygen to the brain. Music enhances mood, memory and

attention, our educators incorporate various activities including movement and sing along to the program.

Research believes that music rhythms, patterns, contrast and varying tonalities are a powerful way to

present information to children. The inter-curricular program oers a dedicated time each month with a

professional music instructor introducing various genres of music.

Creativity: Children are free to explore various art and collage materials in this area. The children are

encouraged to express themselves through dierent mediums with the focus on the process rather than

the product.

Outdoor Play: Outdoor play develops gross motor skills such as climbing, running, jumping and throw-

ing. Children cannot develop the ne motor skills required for writing before the large muscles of the arms

are developed. Outdoor activities develop spatial and body awareness. Children experience what it is like

to y through air when they jump, what it means to go under, around, through and over. A full knowledge

of where they are in relation to the other objects and what they can do is essential before children can

begin to be in full control of their body. Ball games teach children to throw, kick, roll or bat at targets.

Hand-eye coordination is essential skill developed through these activities.

THE 1

CLASS PROGRAM

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Cultural Activities: Our program at 1

Class is planned to encourage the children’s understanding of and

involvement in the broader community. The program includes various ethnic and cultural activities.

Cultural pictures, manipulative toys, books, dolls, dress up clothes and music are incorporated to develop

an awareness of the variety of cultures which exist in our society.

Loose Parts: Loose parts are open-ended materials that can be arranged, re-arranged and combined in

many ways. The loose parts can include items from nature such as cardboard boxes, sticks, rocks and

seashells or synthetic items. Children are free to choose and create with any combination of materials.

Loose parts allow for creative expression, imagination, risk taking, an understanding of cause and eect

and problem solving.

Inter-Curricular Programs: Music and tness (dance, yoga) programs are provided once a month at the

center. These are inclusive programs facilitated through the activity fee. The programs are taught by

professional instructors that have been trained in the various disciplines.

Science and Nature: A nature and science center is an integral part of the classroom and oers hands-on

learning. The nature and science learning centers include a variety of science tools, materials, and collec-

tions for children to explore and investigate. The materials in the classroom are chosen to support science

concepts being explored based on children's interest and concern for our environment.

EXTRACURRICULAR RECREATION PROGRAMS (WHERE APPLICABLE)

Class oers a variety of active activities in programs that have a dedicated gym. These options range

from dance, gymnastics and multi-sports classes. These programs are oered to engage your child’s mind

and body during their day, providing an opportunity for them to meet children with similar interests, while

freeing up valuable time in the evening and on weekends to spend with family.

THE 1

CLASS PROGRAM

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Daily schedules for both the 3 and 4-year-old program will follow basically the same schedule, but topics,

skills and materials are adjusted to be age and developmentally appropriate for the class.

SAMPLE PRESCHOOL SCHEDULE/PROGRAMMING

Time Allotted Activity

Developmental Skills

Activity Developmental

Skills

45-50 min

PLAY AND CRAFT

We use developmentally

appropriate toys, tools

and materials to

incorporate learning

experiencethrough play

Social skills, language

skills, fine motor skills,

early literacy, math and

science

25-30 min

STORY AND SHARING TIME

Cooperation, listening,

respecting others, shar-

ing, speaking in a group

setting, gaining confi-

dence by enforcing the

ideas that children’s

thoughts and opinions

10-15 min

SNACK

Sharing, trying new

things and being intro-

duced to the favourite

snacks and foods of

other children

15-20 min

GYM TIME/PHYSICAL

ACTIVITY

Gross Motor development,

coordination, cooperation

and sharing

Preschool Parent Involvement (Special Helper)

Each child will take a turn being the Special Helper for the day once per cycle, once every child has had

their turn, the cycle will begin again. Parents are invited but not required to stay on their child’s Special

Helper day. Parents are required to provide a small snack for the class on their child’s day, this will allow

children to share their favourite foods and be introduced to the favorites of their friends.

Birthdays (Preschool)

You are welcome to send a special treat on your child’s birthday. We do request that they are small portions

and that they are peanut free. June and summer birthdays are combined and celebrated before school

ends in June.

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ORIENTATION/TRANSITION

The Program will provide opportunities for transition into the program to allow children to be gradually

introduced to, become familiar with the classroom routines, activities, program personnel and their peers.

This experience is an essential part of ensuring that your child is comfortable during their rst week of

care. Orientation sessions are held based on availability, with parents pre-booking prior to Registration.

Parents are required to stay on site as the child is not yet registered to the program.

FIRST DAY: WHAT TO BRING

ü Indoor shoes

ü Spare clothing

ü Weather appropriate clothing

ü Hat and sunscreen in the spring, summer and fall

ü Medication/Medication form (if required)

Do NOT Bring

ý Toys from home

ý Cell Phones and Electronic Devices

SOCIAL AND BEHAVIOURIAL DEVELOPMENT

Class wants to help you provide the best start to your child’s transition into our programs. Children are

individuals. This means that their skills and behaviours vary from one child to another, and according to

age. After Registration, we ask that you complete the 1

Class Social and behavioral questionnaire

attached on this last page of this handbook, this is to help us understand your child’s skills and develop-

ment, this allows our educators create an environment that supports their skills and developmental needs.

When you receive the handbook, we ask that you complete the questions and return to the Program

within ten days. The questionnaire will include question about your child’s ability to establish rewarding

relationships with others, , development of proactive behaviours and additional information section of

your child’s strengths and interests.

Once we get back your questionnaire, the sta will use this information in identifying your child’s strengths

and if there are any areas of concern where extra support is needed. If the questionnaire shows that you

have no concerns, we will provide some activities designed to encourage and support your child’s devel-

opment and skills. If the questionnaire shows that you have possible concerns, we will contact you and set

up a meeting to review further plans for follow up and community resources/services that may be useful.

COMMUNICATION DURING THE FIRST WEEK

Our child care educators understand that it is dicult for parents/guardians to leave their child for the rst

time and encourage parents/guardians to call throughout the day to check on their child’s progress. The

Program will provide parents/guardians updates detailing their children’s daily activities other notes as

applicable.

BEGINNING YOUR JOURNEY AT 1st Class

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CLASS encourages a child guidance policy in which each child is responsible for his/her own behavior.

Our goal is to ensure that everyone feels safe and welcome while in the care of the program. These guide-

lines are simply to keep our goals in order and to ensure that rules are followed, and that each child

remains respected and respectful to each other and to the leaders of the program at all times. Our child

guidance procedures include:

1. Reminding Children what behavior is appropriate/inappropriate.

2. Discussing with the Children the potential implications of inappropriate behaviors (i.e.

safety concerns, respecting the rights and feelings of others, hurting others, etc.).

3. “Time to think” not to exceed 5 minutes to allow the Child quiet time to consider their

behavior or situation. The child will be encouraged to express his/her thoughts verbally or

on paper and discuss it with the program sta, who will help talk them through the

situation.

4. If repeated inappropriate behavior occur, parents will be notied to discuss what may be

causing the issues and goals will be made to assist the student and prevent future misbe-

haviors or incidents.

All incidents will be recorded and kept in the child’s le on the premises. Parents are welcome to view their

child’s le at any time during program hours. Minor infractions will be dealt with by the Sta in charge. It is

the Sta’s responsibility to intervene and assign consequences that may be warranted from the list above.

For major infractions the Director will be involved, and parents will be required to sign an incidence report

form.

Any child disciplinary action taken will be reasonable in circumstance. Physical punishment, verbal or

physical degradation or emotional deprivation will not be allowed nor tolerated. The program will not

deny or threaten to deny any basic necessity, i.e. snack. The program will not use or permit the use of any

form of physical restraint, connement or isolation at any time.

The child, as well as the parents/guardians, will have input into the consequences for behavior. The child

guidance policy is signed by each parent/guardian and educator that is responsible for the care of the

children. For more details about our child guidance policies and procedures, please contact your Program

Director.

CHILD GUIDANCE POLICY

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When undesirable behaviors occur, and a child needs to be stopped or redirected, the following interven-

tion methods may be used:

• The child will be oered a choice of appropriate alternate activities. The adult will encourage the

child to become interested and settled in the new experience. The children will be encouraged to use

self-discipline, self-control and problem-solving skills. The educators will calmly discuss with the

child how they feel and what would be the appropriate behavior expected.

• Discipline procedures will rst be handled by the educator on hand. If assistance is required, the

Program Director will be consulted. If the educator believes the situation to be of a reoccurring

nature, the parent/guardians will be notied of their child’s behavior.

• Should a child continue behavior to the point where a child is the physically, emotionally or verbally

abusive to other children and educators, strategies to help behavior and possible dismissal if

behavior continues will be discussed with the parent/guardian and the Program Director.

• Discipline will not result in the mistreatment of children such as physical or mental punishment.

All disciplinary action will be age appropriate. The goal of the discipline policy is to encourage

self-esteem and self-control. We encourage school-age children and parent/guardians to develop

consequences for behavior.

• Each September, a group meeting is held with all the children in the program to go over the rules of

the program. If problems do arise within the group, the educator will sit down and discuss the

problem with the children and how they can resolve it. If the problem is more specic and involves

only one of two children, then they will be reminded of the guidance policy and talked to about the

consequences of their behavior.

• Whenever guidelines and rules are broken an incident report is lled out and must be signed by the

parent/guardian. If problems persist then it may be necessary to setup a contract with the child,

educator and parent/guardians stating procedures and consequences.

OUT-OF-SCHOOL PROGRAM – CHILD GUIDANCE

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Each day at 1

Class, we plan a variety of activities and the children have the options to choose what inter-

ests them. These activities include but are not limited to: crafts, science experiments, dramatic play, oor

toys, library center, baking, cooperative games, competitive games, recreational activities, a variety of prop

boxes, etc. The daily schedule reects a variety of planned and spontaneous activities (down time/ quiet

games). Opportunities are provided that allow children to use their individual abilities and skills. Our written

program which includes dierent daily activities is established to respond to the individual needs and inter-

ests of the children, is appropriate to each child's age and level of development and is sensitive to each

child's cultural heritage.

1. 1

Class shall provide a predictable daily routine to instill a sense of security, while remaining

exible enough to allow for individual preferences and independent choices. Time shall be

allowed for:

• Indoor play

• Outdoor play except in inclement weather

• Toilet and washroom routines according to individual needs

• Meals and snacks

• Rest or quiet play, depending on the age and needs of the child

2. The daily program shall include opportunities for a balance of:

• Intellectual and social development using a variety of games, toys, books, crafts,

puzzles, natural materials, blocks and other activities and materials.

• Activities and experiences to stimulate language development and encourage

communication.

• Periods of free play in an environment which can provide a wide variety of experiences

and sucient materials to allow the child opportunities to develop creative

expression and appropriate social skills.

• Physical activities which promote large muscle development and physical

competence such as running and climbing.

• Activities that promote small muscle development and eye-hand coordination.

• Active and quiet activities.

• Individual activities and activities which promote physical wellbeing, independence

and self-esteem.

• Small and large group activities which provide for social and emotional development.

• Activities that promote creative expression through the ne arts of music and drama.

• Individual interaction between children and adults.

• Activities which promote cultural awareness, social responsibilities and community

involvement.

• Activities that promote respect and care of the natural environment.

3. Television would be used sparingly and with adult supervision and interaction.

4. Children are not to be left at any time without supervision.

5. With permission from their parent or guardian, school age children may attend o premises

activities as eld trips.

6. Specic training courses in Early Childhood Development and workshops developed to assist

in program development are necessary for sta to give them the tools to work with young

children.

PROGRAMMING POLICY

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At 1

Class, we understand that child feel a greater sense of pride and ownership when they can contribute

to the decision-making process, that is why our sta plan activities with input from the children. We keep

children involved through co-operative and competitive games and through special activities and learning

experiences related to chosen topics. Sta use dierent observation techniques and discussions to guide

children so that every child is included and feels involved, some of those discussions include what types of

activities we should include, where we should go for eldtrips, new toys they would like to see, daily

program ow, room rules & consequences; just to name a few. Our sta plan and encourage group participa-

tion and co-operation to help build the children’s sense of community within the program.

PARENTAL INVOLVEMENT POLICY

Class has a ‘Open Door’ philosophy that encourages the participation of parents/guardians, extended

families and members of the community to enrich the programs and care provided to children. Families are

encouraged to visit their child’s program during operating hours to experience rst-hand, the educational

programs oered to children. These visits allow parents/guardians to gain a more thorough understanding

of their child’s development progress.

Parents can be involved in many ways:

• By discussing and sharing information about their child's general progress and development.

• By lling out parent surveys to share feedback and ideas.

• By attending specials events or information nights.

• Helping on eld trips.

We strive to respond to the diverse interests and needs of 1

Class children and families. On occasion, a

family may be asked to come into the program to help the children celebrate the diverse cultures we have

within our community and other events such as career days . The context of the visit will be explained in the

invitation to the family being asked to be a special guest. 1

Class values parents as partners because parent

participation is paramount to children’s success.

CHILD INVOLVEMENT POLICY

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As learning and development takes place in a social context, children’s ever-evolving learning occurs not

just in the family but also in community and society. 1

Class believes that one of the key elements of com-

munity involvement is the importance of making connections with services and organisations that serves

the local community and that it is important to establish ourselves as part of the community we serve. How

we connect with our community:

• Our programs hold current information on relevant community resources and makes these

available to families.

• Liaison with other children’s services, local businesses, school, health services and

organisations working with families and children in the local area

• Participation in community events

• Inviting local community members to participate in social events held at program.

• Inviting Visitors into the programs as part of the children's learning and leisure i.e.

- members of the Fire Brigade, Police Department, medical or nursing profession may

be invited to share aspects of their work that are of interest to children.

- community people with a skill, art or experience from which the children will gain

experience or enjoyment.

• Partnerships with families.

• Community Board/Wall.

COMMUNITY RELATIONSHIPS

As a company, 1

Class partners with a lot of organisations which provides support and services to families.

• 1

class organises a yearly jacket exchange event at the New Brighton community centre

where our families bring in their unwanted or outgrown jackets in good and clean condition

to swap. The leftovers from these events is donated to 1

Class Charity of choice which is the

Sheri King Home.

• We partner with the local Community centres to assist in programs and initiatives such as

food bank donations.

• Supporting Schools in our communities by

- Providing free child care on recommendation by the school to help families.

- Donations to school auctions.

- Participating in events organised by the schools and so much more.

• Partnering with local family support services such as I’m 4 kids, Kids Developmental services,

Providence etc. to provide services for the children in our programs that need extra support.

• Partnerships with universities, colleges, high schools and community agencies to provide rich

opportunities related to practicum support, volunteer opportunities, professional

development and support services.

COMMUNITY INVOLVEMENT

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Class Early Childhood Educators come with a wide background of education and experience. Our sta

must go through a screening process that includes demonstrating their values and skills, providing a police

reference check that is renewed every 3 years, and holding a valid Standard First Aid and CPR certication.

Once selected, new 1

Class sta participate in orientation and training on 1

Class policies and procedures,

Licensing Standards, and 1

Class curriculum. Our Early Childhood Educators are trained to:

• Communicate regularly to families about their child’s progress.

• Plan classroom activities based on their knowledge of early childhood development.

• Practice the 1

Class high standards of child safety and protection, At the 1

Class, we

recognize the importance of continued professional learning and we support our Early

Childhood Educators with paid training and workshop to gain a deeper understanding of

child development, play, play partnership, program planning, extension of play and

scaolding of learning, eective communication, and providing positive learning

environments.

SELF-REGULATION AND POSITIVE BEHAVIOUR

Class believes that it is the role of the adult in a child's life to support them to learn how to interact

successfully with the world around them including other children, adults and the environment. Self-regula-

tion is a skill child develops over time and involves learning how to respond eciently and eectively to

one’s bodily functions, impulses, emotions, and to maintain focus or attention so they can learn. Calm,

caring, and consistent 1

Class Early Childhood Educators and a child’s family provide external supports that

serve as the basis for a child developing self-regulation. Early Childhood Educators set the stage for positive

behavior by implementing the following approaches:

• Building dependable, positive and nurturing relationships with children and their families

Fostering healthy social connections with other children.

• Responding to each child’s individual developmental needs through observation and

reaction to cues.

• Providing small group experiences which allow for more individualized adult attention.

• Role modelling inclusive, respectful and collaborative interactions with children and other

adults.

• Ensuring the learning environment is exible and materials are plentiful and available to

children at all times.

• Providing children with the freedom to make choices.

• Engaging as a play partner with children, to demonstrate pro-social skills including

promoting discussion, problem solving when conict arises and understanding how our

actions aect others.

• Attending trainings that address developing self-regulation and resilience in children.

1ST CLASS CHILDCARE STAFF

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1. Work in partnership with parents, recognizing that parents have primary responsibility for the care of

their children, valuing their commitment to the children and supporting them in meeting their

responsibilities to their children.

2. Demonstrate high level of care for all children in all aspects of their practice.

3. Work in ways that enhance human dignity in trusting, caring and co-operative relationships that

respect the worth and uniqueness of the individual.

4. Promote the health and well-being of all children.

5. Pursue, on an ongoing basis, the knowledge, skills and self-awareness needed to be professionally

competent.

6. Enable children to participate to their fullest potential in environments carefully planned to serve

individual needs and to facilitate the child’s progress in the social, emotional, physical and cognitive

areas of development.

7. Work in partnership with colleagues and other service providers in the community to support the

well-being of children and their families.

8. Demonstrate integrity in all professional relationships.

INCLUSION & ANTI-BIAS POLICY

High quality childcare programs are important for all children and childcare inclusion simply means that all

children can attend and benet from the same childcare programs. The principle of inclusion goes beyond

the notion of physical integration and fully incorporates basic values that promote and advance participa-

tion, friendship and a celebration of diversity. 1

Class focuses on policies and practices that promote posi-

tive developmental outcomes for children. The Program places a strong importance on adult – child ratios,

group size, learning environments and adult – child interactions in order to deliver high quality childcare. To

assure full participation for children with special needs (children characterized as having disabilities, delays

or disorders in the areas of physical, social, intellectual, communicative, emotional, and/or behavioral devel-

opment), the Program’s principles of inclusive childcare are:

• Zero reject: no child will ever be excluded for reasons of level or type of disability.

• Same range of options: children with special needs will not be limited to shorter care days.

• Full participation: necessary supports will be provided so that all children can participate, in

some way, in all activities.

• Advocacy: sta and parents promote “inclusive, accessible, aordable, quality child care” for

all at the Program, in the community, and as public policy.

At 1

Class, we believe that children with all levels and types of disability benet from social and develop-

mental experiences with their typically developing peers. Typical children also benet from inclusive experi-

ences. However, where the Program is unable to meet a child’s individual requirements, we will support

parents and provide them with resources they need.

CODE OF ETHICS – FOR CHILD CARE PRACTITIONERS

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KEY CONTACTS

For any questions/concerns regarding the daily operations of the Program, please use this hierarchy when-

ever possible: Phone Number: 403-836-6090 General Email: info@1stclasspreschool.com

COMMUNICATION

Owner/Operator

(Anita Barron)

Leadership Team

Program Location Director

Assistant Director

Program Lead

Educators

Director of Operations

(Tara Sawatzky)

Director, HR & Business Development

(Morufat Omokanye)

Owner/Director

(Anita Barron)

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The Program actively encourages eective communication between parents/guardians and Program. Your

feedback and active involvement help us ensure that you and your child have the best experience with 1

Class. The following strategies are in place at each program to ensure eective communication:

• Daily two-way communication between parents/guardians and Program personnel which is

open and honest is an eective technique to share children’s experiences, goals and

expectations.

• Once a year, parents/guardians will be invited to participate in a survey to provide feedback

regarding the program, personnel interaction, activities and suggestions for the future.

• Program Sta will provide families with information about the child’s day in care including the

following : activities that the child participated in and general disposition.

• If requested, we will arrange a mutually convenient time to conduct a Parent-Educator

meeting to discuss the individual child.

• All Program’s methods of communication (i.e. Emails, Texts) will be discussed with the parent

upon their Program orientation. We want to ensure parents/guardians are aware of all

methods of communication available in the Program.

• Parents/guardians are encouraged to evaluate the Program and provide feedback

accordingly. Constructive criticism is an eective tool to improve the service delivery

provided by the Program to children and families. Parents are encouraged to submit their

feedback to us at info@1stclassafterclass.com.

• We encourage all families to provide current email addresses to ensure all correspondence

can be communicated in a timely manner. Failure to provide email addresses or opting out

can result in missed information that is important such as closures, Calendars, emergency

evacuations etc. The Program cannot be responsible for lack of communication if email

information has not been provided or is not up-to-date.

Class expects that while communicating with our employees about their child’s participation in the

program, parents refrain from comments or behaviors which are disrespectful, oensive, abusive,

racist or sexist. Such incidents will be referred to the Management and are grounds for immediate

termination of care.

PARENT/GUARDIAN COMMUNICATION, FEEDBACK AND INPUT

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CANADIAN ANTI-SPAM LEGISLATION (CASL) & OPTING OUT OF ELECTRONIC MESSAGES

Canada implemented the anti-spam law in 2014, which requires express, versus implied, consent to send

commercial electronic messages, including messages to email addresses and social networking accounts,

and text messages sent to a cell phone. Please be advised that should you opt out of electronic messages,

in cases of mass communication for an emergency or other timely information, you will not receive these.

Where there is a need to communicate in such a case, Programs may not have time or ability to contact all

aected parents by telephone. 1

Class may resort to use of social media (such as posting to Facebook pages

managed by the company) to further ensure as many outlets to communicate are available to

parents/guardians.

UPDATING YOUR CONTACT INFORMATION

Class is required by provincial licensing to request all parents/guardians update their contact information

with the Program. It is the responsibility of the parent/guardian to ensure the Program has correct contact

information on le. Please consider updating us with changes to emergency contacts, mailing addresses

(even if you leave 1

Class, specically for your tax receipts), any changes regarding custody or access to the

child(ren), etc. 1

Class cannot be responsible for lack of communication if contact details or vital informa-

tion has not been provided or is not up-to-date.

CANADIAN ANTI-SPAM LEGISLATION (CASL)

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Registration Forms: Registration forms must be lled out on our website on or before your child’s rst day.

The information you provide to us is extremely important and will remain condential at all times.

Change of Schedule: If you need to make any changes to your child’s schedule written notice must be

provided in a month in advance prior to requested change. This can include which days a week you require

care, or full to part time, and vice versa. If your child needs additional days prior to the change you will be

charged the daily drop-in rate for these days. Changes and additional days are subject to availability.

Eligibility for the Out of School and Kindergarten Program: Every Out of School and Kindergarten

Program has a maximum licensed capacity. For us to maintain this capacity it is necessary for us to imple-

ment a policy that limits the number of children enrolled in our program. In doing so, the following consider-

ations will be made for children to be enrolled into the Out of School and Kindergarten program: age of

children, schools they currently attend, children with siblings in the program.

Once your spot is conrmed a non-refundable deposit is required by August 1st of each year. This deposit

will be put towards your September fees. If this deposit is not received, 1st Class cannot guarantee a spot for

your child in the fall. Please contact the Director of Operations for more information.

Part Time Enrollment: Part time care is oered based on availability. Part time refers to full days, but not

full week.

Make Up Days (Part Time): Part time children who attend days more than their scheduled days will be

charged based on our drop-in fees up to but not exceeding full monthly fees. Payment authorization form

must be on le.

Withdrawal from Program: Written notice must be provided at least one month in advance.

ENROLLMENT POLICIES

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Registration Fee: A Registration fee of $75.00 dollars is charged per family upon registration.

Increase in Fees: The Program reserves the right to adjust childcare fees. Families will be provided with at

least 1 month written notice to change in childcare fees.

Payment of Fees: Full payment of child care fees are due on or before the rst day of your child attending.

Each month after, fees are due by the 1

of the month by Pre-Authorized Electronic Funds Transfers (EFT). A

Pre-Authorized Electronic Funds Transfer form will be provided at your time of enrollment and is to be com-

pleted and provided to the Program.

Late Payment: Fees are processed on the 1

of each month, there will be a late fee processing charge of

$7.50 for payments that are made after this date. For Returned EFT payments (NSF), you will be

charged $42.50 plus your monthly fee. If we have not received your fees including the late processing

fee by the 7

of the month, your child will not be allowed to attend the program until payment is

received.

Subsidy: All our programs are approved for families to participate in provincially based subsidy programs.

Please note that subsidy approval is a parent/guardian responsibility and is to be applied for prior to com-

mencing at the Program. Subsidy approval must be provided to the Program upon your child’s enrollment.

Parents are required to pay any fees not covered by the Governments Subsidy Program on the 1

of the

month. If the request for subsidy is denied, parents/guardians are responsible for paying the full cost of

childcare fees prior to going forward. Parents/guardians are responsible for renewing their subsidy within 30

days of receiving their notice from the Government and providing this information to the Program. Failure

to do so will result in responsibility of paying all childcare fees not covered while subsidy is expired.

Drop-In & Associated Fees: 1

Class oers drop-in care at some of our locations. You may arrange set days

you require drop in with the Program Director or contact us as soon as you know you require care. Drop-in

care is not guaranteed and is based on sucient sta to maintain ratios and licensed space availability.

Drop-in fees must be paid on or before drop in day. Payment authorization form must be on le.

Vacations/Illness: Full monthly fees are required irrespective of days missed for vacations, illness or

statutory holidays. The monthly fee covers both actual care and the guaranteed space. Credit will not be

given for any missed days.

Late Pick up Fees: Late Pick up fees: Our School programs close 6pm and our childcare centers at 7.30pm.

We ask that you make every eort to pick up your child before program close time. We understand that

certain situations or emergencies might arise, please contact program/center Director as soon as you can.

A late pick up fee of $1 per minute will apply every minute after one hour (maximum charge of $60)

for the time. Late fees for second and subsequent times will be $2 per minute after the rst one hour

(maximum charge of $120). This fee is due immediately via EFT and to maintain records, parents are

required to sign a late pick up slip. if we are unable to contact you during this time, emergency con-

tacts listed on your registration will be used to arrange a pick-up for child/children prior to contacting

social services.

TUITION, ASSOCIATED FEES & PAYMENT TERMS

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MEALS AND SNACKS

Class does not provide meals or snacks. In the event that we have a special event or celebration where we

provide food to the children, families will be notied in advance of the type of food that will be provided. We

will try to nd alternatives for children with specic diet restrictions and if we are unable to do so, we will

notify families and they can send their child/children with their own meal or snack. We are a Peanut/Nut free

facility.

HEALTH AND SAFETY

• Healthy practices will be practiced at all times with children e.g. Children are encouraged to

wash and dry their hands before and after meals, after using the toilet and after messy

activities.

• Sta will inspect the room before the children arrive to ensure that it is safe and clean.

• All toys and equipment will be disinfected at least once a week or when toys are rotated.

• Cleaning products will be locked up and away from the children at all times.

• Electrical outlets willt be covered.

• Cords willt be tied up out of reach of the children.

ILLNESS

If your child is sick or displaying symptoms of illness, please keep them home. Children should not be at

school if: Child is vomiting, has a fever, diarrhea or a new unexplained rash or cough. Child requires greater

attention than can be provided without compromising the care of the other children in the class. Child

displays any other illness or symptoms that may indicate they pose a health risk to the other children and the

teacher.

If your child requires an ambulance any expenses are the responsibility of the parent/guardian and not that

of the school If your child becomes ill at our program, you will be contacted to pick up your child immediate-

ly. If your child requires rst aid, it will be provided by program sta, if the situation is deemed an emergency

by sta and 911 is called, parents are responsible for the associated costs as per our illness policy.

COMMON ILLNESSES

Outbreak of Illness/Communicable Disease: An outbreak is dened as a sudden rise or incidence of a

disease. Alberta Services requires child care programs to report an outbreak if there are 2 or more incidences

of one specic disease in a program.

In the case of an outbreak at the Program we will inform all families and provide information relating to the

disease. Thorough sanitization practices will take place daily during the time of the outbreak. Children will

be excluded from the program until symptom free (24 to 48 hours as instructed by Health) or advised by the

family physician.

HEALTH & WELLNESS

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COMMON ILLNESSES

Common Cold: Symptoms include mild cough, runny nose, sneezing and possibly fever. Your child can

attend the Program if they are well enough to take part in all activities including outdoor play. If they are

running a fever, are lethargic or generally unwell they should remain at home as this is in the best interest of

your child and the other children in the Program.

Pink Eye: Symptoms include swollen eye lid(s), itchy sore eye(s) and yellowish puss-like discharge. As it is

contagious, children must be excluded from the Program for at least 24 hours after their rst dose of antibi-

otic treatment.

Strep Throat & Scarlet Fever: Symptoms include a fever, sore throat, pus on tonsils, tender nodes in the

neck and sometimes a ne rash develops known as Scarlet Fever. A child may return to the program after 24

hours of antibiotic treatment, if they are well enough to participate in all Program activities including

outdoor play and they are fever free.

Head Lice: Head Lice and their eggs (nits) can be seen at the nape, and behind the ears. They can vary in

color from white to brown to dark grey. The eggs are tiny round or oval shapes that are tightly attached to

the hair near the scalp and do not slide up and down on the hair. Frequent scratching may cause broken skin

or sores to form on the scalp. The damaged skin may weep clear uid or crust over, and it may become

infected. In response to infection, the lymph nodes behind the ears and in the neck, may become tender and

swollen. Following the recommendations from www.MyHealth.Alberta.ca. Children with head lice can

return to the Program after their rst treatment of head lice medication. Condentiality should be main-

tained so as not to embarrass a child who has head lice.

Pandemic Policy

Communication is the key during a pandemic. 1st Class will send out emails to parents to let them know

what is going on at every interval. It is important for families to know that in the case of a pandemic that our

programs and centres can close with little or no notice. If we are unable to operate safely, we will close our

doors until further notice. 1st Class is committed to providing all its sta with safety training, we will do this

by staying up to date with new protocols and guidelines and ensuring that our sta have all the information

and materials they need.

Due to the changing guidelines, we will email our families our policy on

current pandemic such as Covid-19, this policy will include our procedures

on physical contact and distancing (where applicable), pick up/drop os,

sick policy, environmental precautions and cleaning, hand-washing,

programming, screening, personal belongings and Sta protection. We

will continue to update these policies and procedures as new guidelines

emerge.

HEALTH & WELLNESS

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ADMINISTRATION OF MEDICINE

If a child has any allergies or requires medication while at the program, we require the parents to complete

a medical form to have written consent on le for the administration of medication. The medication must be

in its original labeled container and will only be administered according to the labeled directions. Parents

are expected to complete medication forms accurately to protect against any instructions that could be

misunderstood. Personnel must ensure that documents are accurate before any medication can be adminis-

tered. It is the parent’s responsibility to inform personnel of any medication that has been administered

while child(ren) is not attending the Program such as prior to arrival.

When administering medication, the sta member must ensure all of the below is recorded:

a) the name of the medication.

b) the time the medication was given.

c) the amount of medication given.

d) document their name and initial.

All medication is stored in a locked container that is not accessible to the children and any emergency medi-

cation is stored in an area not accessible by children.

INCIDENT/ACCIDENT REPORTING

Children are active and curious. It is not uncommon for young children to experience cuts, scrapes, and

bruises while running, jumping, and playing. All 1

Class sta hold valid certication in Standard First Aid

and Child CPR and have been trained in emergency procedures. Anytime your child has an accident, 1

Class sta will record the details on the 1

Class Incident form and details will be discussed with parents.

In the event a more serious incident involving your child occurs, 1

Class sta have been trained to

respond based on the severity of the injury. 1

Class sta will either call emergency support services (911),

parent/guardian or your designated emergency contacts to take your child for medical evaluation.

Serious Occurrence incidents are reportable by the 1

Class to the Assurance and Licensing Unit within 24

hours of the Director becoming aware of the incident.

HEALTH & WELLNESS

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ARRIVAL & DEPARTURE

Drop o or pick up of your child(ren) may vary depending on each program, this will be communicated to

you before child’s start date. Please note that, during these times, licensing ratios are maintained as usual,

so our sta will be letting children in from the designated pick up point and letting children out the doors

depending on drop o and pick up protocols in place for each programs.

Arrival: The School programs open at 7am and Our Childcare Centers open at 6:30am. Children will

not be accepted any earlier than this as per Alberta Child Care Licensing Regulations. Parents must

walk their child to doors or drop o point and check in with sta who will sign the children into the care

program and follow all check in protocols. Children need to be signed in as they arrive, this is not only a

legal requirement but ensures that we have a record of all children in attendance each day. Before leaving,

ensure that communication has been made with the sta and your child has been signed in. Please keep

your child with you at all times, especially when exiting your vehicle in our parking lot. Do not leave

children, regardless of their age, unattended in your car when dropping o or picking up. Lock your car, as

we cannot be responsible for any personal belongings taken from your vehicle while it is on our property.

Picking up your Child: Parents should come to the designated doors and notify program sta via doorbell

or texts/call (when bell is not working) on arrival, sta will not bring children to the doors or send children

out to parents. Please remember to let the child care educator know your child is leaving and make sure

your child is being signed out as you leave the program. Once transfer of care has taken place and the

possession of the child has changed over, all responsibilities lie with the parent. We ask that you make

every eort to pick up your child before 6:00pm in our school programs and before 7:30pm in our

centers (see late pick up fees which is payable to the sta on duty).

Releasing your Child: We will only release your child to his or her parents/guardians and the authorized

persons listed on your child’s Registration form. We require any release authorizations to be given to us in

writing prior to releasing your child to any persons who are not listed on your emergency contact. Govern-

ment issued photo identication must be shown for any person not positively known to us before we can

release your child. If a parent/guardian wishes 1

Class to release their child to anyone under the age

of sixteen (16) e.g. Siblings, a written permission or a completed self-departure form will be

required.

KEY POLICIES

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Sun Smart: We aim to promote a positive attitude towards skin protection and take eective measures to

ensure the children’s safety from the sun. The child care educators will apply and reapply sunscreen when

needed prior to outdoor play with your permission. Sunscreen and insect repellent must be supplied by

the parents/guardians in the original bottle, labelled with each child’s full name. Please provide a hat for

your child each time they attend, and our educators will ensure that your child is wearing it prior to going

outdoors.

Cold Weather/Winter: During the winter months, outdoor play will be based on the weather. Once the

temperature and/or wind-chill is lower than -18 degrees Celsius:

Children over 19 months will not engage in outdoor play when the temperature combined with the wind

chill is lower than -18 degrees Celsius as measured by the Weather Network at the time of the scheduled

outdoor play or at the discretion of the Director or member of the management team. During colder

weather, outdoor activities may be limited to 30 minutes.

Summer/Hot Weather: During extreme heat, outdoor play may be limited at the discretion of the

Program Director. Our educators will ensure that children are well hydrated at all times and given the

option to cool down as needed.

Appropriate Clothing: Your child will participate in many dierent activities and it is important that they

are dressed in appropriate clothing. Children are encouraged to wear proper footwear and comfortable

casual clothes, which are suitable for climbing, running, or painting. It is the parent/guardian’s responsibili-

ty to ensure the child wears appropriate clothing for all weather conditions, especially If your child/chil-

dren normally walk to school.

Indoor Shoes: All children in our Program are required to have a pair of indoor shoes. All shoes, both

indoor and outdoor must be tted securely to the child’s foot. Please keep in mind that during outdoor

play your child is running around and climbing on the outdoor equipment so outdoor shoes should be

conducive to this type of play.

Field Trips: On occasion, our Programs may plan trips to special places for children. Parents/guardians will

be informed in advance of any planned excursions. A release form for each eld trip or excursion will be

provided to the parent/guardian to authorize their child to engage in the event. All consent forms regard-

ing eld trips must be received prior to date of trips. If your child does not bring in a consent form, he/she

is not permitted to participate. If you decide not to send your child on a eld trip, you will need to nd

alternative child care for your child as our educators cannot be left at the Program to accommodate a 1:1

ratio.

Educators will review all the safety policies with the children and parent/guardian volunteers. They will

prepare the children for the trip by explaining where they are going, why, and what directions they need

to follow.

Outings Local Parks & Neighborhood Walks: Whenever we must leave the program for a walk or to any

of the community amenities, the Program will communicate to parents, the location of the outing and the

estimated time of return.

INDOOR & OUTDOOR ACTIVITIES

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TRANSPORTATION

Class meets or exceeds strict government regulations concerning driver qualications, vehicle safety and

emergency equipment as well as insurance. For some Programs that children require transportation, com-

munications will be sent to parents prior to start date.

Walking Children to School – Weather: 1

Class plans to walk the children as much as possible; it is not

this policy’s intention to prevent children from attending school. 1

Class leaves the decision of walking

children to their respective schools completely up to the discretion of Program Director/Sta, knowing

that the decision will be made with full consideration towards the safety of children and educators.

Weather monitoring will begin by Program management at -27 degrees Celsius (without wind-chill consid-

eration) using the Weather Network APP. Considerations for wind-chill, weather advisories and distance to

schools will be taken into consideration in the decision to walk children to school or remain at the Program.

If the decision to walk the children to school is made, Program Directors and educators will use caution and

best judgement to ensure children are dressed appropriately to be taken outside.

If the temperature (including wind chill) drops below -39 degrees Celsius, the decision to withhold children

from walking to school will be automatically enforced due to the safety of our children and educators. If the

decision to withhold children from walking/transporting to school is made, reassessments can be made

throughout the day by periodically checking the weather and monitoring for the temperature to rise above

-27 degrees Celsius. The decision to continue with the afternoon pickup will be made on this basis as well.

INDOOR & OUTDOOR ACTIVITIES

Appropriate Language: Parents/guardians and their guests must use appropriate language while in our

program. Foul language of any kind is not permitted in our program, which includes our parking lots and

playgrounds.

Technology: Computers and access to the Internet provide tremendous opportunities for after-school

learning to reinforce reading, math, and writing skills as well as to complete homework and school assign-

ments. If children have computer for homework purposes, we will have a homework room/section were

children can have their homework done with adult supervision and help where needed.

Technology such as TV, video, computer and I-pads may be used in programs, provided they are educa-

tional, encourage creativity, solve problems and to support and extend program activities and activities.

On movie day, families will be notied well in advance through calendar or emails, movies will be G-rated

and will be limited to 2 hours for the full day program and ½ hour for the regular after school program-

ming day.

Cell Phones and Electronic Devices: Children are encouraged to keep cell phones or any electronic

devices at home including iPads, iPods, hand held game systems, etc. If these items are brought to the

Program, we ask that they are stored in your child’s backpack. Please note the Program will take no respon-

sibility for the loss or damage of any of these devices.

Celebrations: We encourage parents/guardians to let their children share special celebrations with us at

the program. If you would like us to celebrate any occasion with your child, please talk to our child care

educators.

Children with Special Needs: Our goal at 1st Class is to meet the individual needs of the child within the

structure of our program, while maintaining a healthy and safe environment for all the children and educa-

tors. We will make reasonable accommodations to oer children with disabilities full and equal enjoyment

of our programs and services in the most integrated setting appropriate to their needs.

Community Resources: There are a variety of community services that support the needs of families

whose children have extra challenges, behavioral, physical, or social/emotional needs. Your Program

Director can assist you in accessing these types of services. If you are interested in family education oppor-

tunities specic to the needs of your child, we will be happy to share information on community services

available in your area.

Lost Property: Please check the lost property bin regularly. Labelling all your children’s clothing includ-

ing socks, shoes and underwear assists child care educators in locating the owner.

Non-Discrimination Program: The Program has a non-discriminatory and non-biased policy. We

welcome all children, families and appreciate the opportunity to learn about various heritages and back-

grounds. It is our policy to provide an environment that is free of unlawful discrimination of any type

including discrimination based on race, color, religion, gender, national origin, age, disability or any other

characteristic protected by law. This policy governs all aspects of our Program’s operations.

GENERAL CORPORATE POLICIES

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Personal Toys: It would be appreciated if children did not bring toys or valuables from home unless they

are required for a special event. No toy weapons or actions gures of any kind that promote violence are

to be brought to the Program. Toys from home can become lost or broken and it saves a lot of heartache if

these items are left at home. Comfort toys – soft toys or a blanket are more than welcome.

Photograph & Video: From time to time, children will be included in photographs taken by sta at 1

Class and used for display within the Program, by signing the last page of this handbook on the section

“photos in the centre” you acknowledge that 1

Class can use and reproduce photographs taken of your

child(ren) to post inside the program. 1

Class will also occasionally share pictures from our Programs on

our 1

Class Facebook page, however we ensure that photographs shared online do not include the

children’s faces, unless we have consent from their parents/guardians, by signing the section “photos for

online media” you acknowledge that 1

Class can use and reproduce photographs taken of your child(ren)

for display on our website and any 1

Class online social media platform. For adverts purposes on our

website, we will contact you for permission before using any photographic images of your child(ren).

Resolution of Disputes: 1

Class sta are committed to connecting, partnering and engaging parents to

provide the best possible care for each child. Daily conversations benet the child, family, and the sta.

They help provide consistency for the child, support sta to understand the child and therefore plan for

their success and give families the opportunity to be part of their child’s day.

In the event that issues, or concerns arises, we encourage you to attempt to resolve such matter directly

with your Program Director. Our educators and directors together with the family and Management will

work as a team to reach a resolution in a timely, condential, fair and consistent manner. It is expected that

concerns and issues will be resolved in a respectful manner in keeping with the 1

Class Values (Caring,

Health, Honesty, Inclusiveness, Respect and Responsibility).

Smoking: Smoking is prohibited on all Program property, including parking lots and playgrounds. No

one is permitted to smoke anytime with or in the presence of a child or in view of the Program.

Students & Volunteers: 1

Class accept students/volunteers from local colleges and/or high schools. The

students are placed with one of our full-time personnel to learn about and experience what working in a

child care facility is like. The following policies are in place for placement students and volunteers:

• No child is to be supervised by a person under 18 years of age.

• Only paid personnel over 18 years of age will have direct, unsupervised access to the children.

• Students and volunteers are not counted in stang ratios at any time during their placement

at the Program.

• All students/volunteers must have a current criminal reference check, completed within the

last 6 months.

• Students and volunteers are never left alone with the children.

Students/Volunteers must comply with 1

Class policies and procedures, and also follow the employee code

of conduct when volunteering at any 1

Class locations.

GENERAL CORPORATE POLICIES

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Threats and Threatening Behavior: We have a responsibility to provide a safe environment for our person-

nel, the children we serve, and other adults. Therefore, we have a zero-tolerance policy regarding threats or

threatening behavior in our Program, whether the threat comes from a child or an adult, and regardless of

who is the target of the threat. This includes, but is not limited to, threats to do physical harm to someone

or threats to retaliate in anyway. Violation of this policy may result in immediate withdrawal from the

Program.

Annual Program Evaluation Policy: Families, sta, children and the community can participate in evaluat-

ing our programs by completing the online survey on our website. These surveys are a very important com-

ponent in each program's review process, management uses these feedbacks to review performance of

every component of our programs. This process helps engaging in ongoing monitoring and evaluation

processes involving sta, children, families and community members to support continuous quality

improvement. The accumulated results from the survey guides us to get a clear view of the program and

update our QEP Goals and action plans for the program. The results from the surveys are shared with Fami-

lies and Sta through emails and at the meetings. Monthly review of the QEP will be scheduled with sta at

sta meeting to discuss the position of the plans.

Policy Change: Each year, 1

Class reviews and revises the guidelines and policies outlined in this hand-

book to ensure childcare standards continue to meet or exceed the requirements set up by our licensing

bodies. Should our policies change, we will provide you with notice of changes/modications that will be

impact you and your child in writing.

Statutory Holidays – Programs Closures:

Our programs will be closed during the following statutory holidays:

• New Year’s Day • Labour Day

• Thanksgiving • Remembrance Day

• Christmas Week • Family Day

• Good Friday • Easter Monday

• Victoria Day • Canada Day

• Civic Holiday

GENERAL CORPORATE POLICIES

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INCLEMENT WEATHER, NATURAL DISASTERS,

MEDICAL/BUILDING EMERGENCIES AND LOCKDOWN

Class trains all sta, volunteers, and students on placement before interacting with children and annually

on emergency procedures including how to respond to personal injuries and medical emergencies, building

emergencies (power failure, ood), re drills and evacuation, inclement weather, threats from criminal activi-

ty (lockdown) and natural disasters. In the event your child is involved in an emergency you will be contact-

ed directly by the 1

Class Management. Once a month, the Program conducts a re drill. The aim of these

drills is to ensure that in the event of an emergency, the children can be evacuated quickly and easily. If you

are present at the Program during the re drill, you are encouraged to participate in this procedure. The

emergency response plan is posted all the walls in the schools and also available on our displayed boards.

EVACUATION

In the event of a re/emergency, the Program Director will inform the educator in charge that the Program

will be evacuated. If it becomes necessary to remove the children from the property, each Program has an

emergency evacuation (muster point) site. An emergency evacuation plan is displayed in building. If the 1

Class is unable to reach you directly they will call the emergency contacts, you have identied in your child’s

registration package. The 1

Class will also endeavor to post information on our website, and or Facebook

accounts. Depending on the nature of the emergency, the 1

Class sta and children may have to re-locate

to an evacuation site until you can pick up your child.

SECURITY THREATS AND LOCKDOWNS

In the event there is a security threat in any of our Program or in close proximity to our Program, 1

Class’s

policy is to lockdown the location. This includes, but is not limited to, locking all external entry points such

as doors and windows and no one will be permitted to enter or exit the building under any circumstance.

Please note that our rst concern is the children’s safety. Cell phone usage by personnel is not allowed

during a lock down, and we ask that you refrain from calling the Program as they may need to keep their

main phone lines open.

EMERGENCY POLICIES

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If an accident or onset of serious illness should occur, employees will:

a) immediately initiate appropriate rst-aid treatment, and where it is deemed necessary, call an

ambulance.

b) contact, by phone, the parent(s)/guardian or emergency contact person if the parent cannot

be contacted.

c) if an employee is leaving the site with a child, or if an ambulance is called, report to the

program location director, or if not available, the management, on an urgent basis.

d) accompany the child to the nearest hospital emergency room, taking the portable current

record of emergency information. Upon arrival notify the hospital sta that the employee is

not the legal parent or guardian.

e) DO NOT provide any consent for medical treatment of the child. Notify the hospital sta if it is

known that a child belongs to a religious denomination that objects to certain medical

procedures.

f) Remain with the child until relieved by the parent/guardian.

Please Note that any expenses incurred under these circumstances noted above will be charged back

to the parent/ guardian. 1st Class accepts no nancial liability or otherwise in any injury deemed a

typical childhood injury such as injuries from trips and falls during play, loss of tooth etc.

COMMUNICATION DURING EMERGENCIES

Our primary concern at all our programs during an emergency is the safety and well-being of the children

and personnel. Our personnel are trained in case of an emergency and are keeping your children calm and

following our policies based on the emergency. Notications will be sent by email in the event of severe

weather, emergencies, power outages or any other situation where the Program will be closing or unable to

open. Parents/guardians may receive an email from our Operations Director in the event of an emergency.

We will advise what we know of the situation, where the children are relocated (where applicable), and what

procedures are being taken. If parents/guardians are required to pick up the children, we will advise this as

well. We ask that you refrain from calling the Program as they may need to keep their phone lines open. You

may reach Company contact if you need more information.

Please note that if you have Opted Out of receiving electronic messages, you will not receive notica-

tions in case of an emergency. 1

Class may resort to use of social media (such as posting to Facebook

pages managed by the company) to further ensure as many outlets to communicate are available to

parents/guardians.

MEDICAL EMERGENCY PROCEDURES

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CLASS’s CORPORATE STANDARD

It is 1st Class’s corporate standard that every Program be licensed and accredited (where applicable). Provin-

cial licensing sets out the minimum standards that must be met in a licensed child care program to ensure

that the health, safety and developmental needs of children are met.

Child care accreditation in Alberta is a voluntary process through which licensed and approved child care

programs (day care programs, out-of-school care programs and family day home agencies) can demonstrate

that they meet the accreditation standards of excellence which are over and above the provincial licensing

regulations and family day home standards. The accreditation standards of excellence were developed by

Government of Alberta in consultation with child care operators, early childhood educators and profession-

als, child care organizations and key stakeholders. The standards reect leading practices to provide high

quality child care for families and children from birth to 12 years of age. Our Programs also participate in the

Quality Improvement System administered by the Accreditation of Early Learning and Care Services.

(Source: https://www.alberta.ca/alberta-child-care-accreditation.aspx)

PROVINCIAL LICENSING REQUIREMENTS

Provincial licensing requirements and strict enforcement of standards are in the best interest of all children.

Our Programs meet or exceed applicable licensing regulations and standards. These standards relate to our

facility, educators, health and safety procedures, nutrition, educator/child ratios, and record keeping. Our

Programs are subject to inspection by provincial, health, re and licensing ocials.

• It is the right of the provincial licensing agency, as well as Child Protective Services, Social

Services or Children and Family Services to perform their duties as follows: Privately interview

children and/or educator without prior notice or parental/guardian consent.

• Inspect, audit, and copy child and educator records, without prior notice or parental/guardian

consent.

• Observe the physical condition of the child, including conditions that could indicate abuse,

neglect, or inappropriate placement and if determined necessary, provide protective custody

and /or have a licensed medical professional physically examine the child.

Our programs have carefully developed systems to ensure the comfort and protection of your child. As a

parent/guardian, you can always expect our Programs to adhere to all the provincial regulations governing

safety, re, nutrition, and child/educator ratios. Our inspection reports are posted on the parent board and

available upon request from the Program Director. Our goal is to provide a safe and nurturing environment

for all children with programs to suit each developmental level. We welcome your comments and sugges-

tions that may help us achieve these goals.

LICENSING RATIOS AND MAXIMUM GROUP SIZES BY PROVINCE

LICENSING AND ACCREDITATION

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General Description Age of Child Sta: Child Ratios Maximum Group Sizes

Preschool 3 yrs. and older 1:12

Out of school care Kindergarten Age Children

Out of School Care (OSC)/ Before and After School Care (BAC)

4.5 yrs. to 5.5 yrs

Grade 1 and up

1:10

1:15

Childcare 3 yrs. to 4.5 yrs 1:8

ALLEGED INTOXIFICATION / UNDER THE INFLUENCE OF DRUGS OR ALCOHOL

/SUSPECTED MEDICAL CONDITION AUTHORIZED PICK-UP

Class has a legal responsibility to the extent possible to not release a child to an authorized person who

seems to be unable to adequately care for a child. If a permanent personnel member believes that a pick-up

person is impaired or appears to be having a medical episode, the Program Director or personnel member

will oer to call a relative/friend to pick up the adult and the child.

If the pickup person is driving a vehicle, the personnel member will explain that driving under the inuence

of drugs or alcohol is not only against the law but 1

Class is obligated to ensure the safety of the child(ren)

and adult. If the alleged person chooses to get into the vehicle with or without the child, the personnel

member is obligated to notify the police immediately.

SMOKE-FREE, DRUG-FREE AND ALCOHOL-FREE ENVIRONMENT

Class is a smoking-free, drug-free and alcohol -free environment. To protect children and limit

second-hand exposure, smoking, smoking or vaping of cannabis is prohibited on all 1

Class premises and

playgrounds. This policy applies to all sta, substitute sta, parents and volunteers of the program.

CONFIDENTIALITY OF INFORMATION

Information pertaining to a child and their family is kept condential at all times. Occasionally, records may

be reviewed by regulatory agencies for information that may be pertinent to a child’s well-being or request-

ed by a legal subpoena. The children’s les are otherwise condential and monitored only by the Program

Director and Operations Director child’s information will not be released without parent’s consent.

CUSTODY ARRANGEMENTS

If you have a legal agreement outlining custody or restraining arrangements, please provide the Program

with a copy for our records. Our Programs will only abide by what is outlined in the custody arrangement.

Parents/guardians are kindly requested to notify the Program Director immediately if these legal circum-

stances change.

MANDATED REPORTING OF SUSPECTED CHILD ABUSE OR NEGLECT

As caring and concerned child care educators, we take our responsibilities seriously. Abuse and neglect,

whether physical or emotional, can happen in all types of families, from all walks of life, and in varying

degrees. When abuse occurs, both children and parents/guardians are victims and need support, under-

standing and help. Our educators have been trained to recognize the signs and symptoms of abuse and

neglect. Furthermore, the law requires us to report all suspected cases of abuse or neglect. Parents/guard-

ians may ask the Program Director for a condential referral for outside intervention and suggested resourc-

es for prevention and assistance in dealing with this sensitive matter.

TERMINATION OF CARE

Class has the right to terminate the service of child care without notice, should you, or your child threaten

the safety or welfare of others at the Program which may include another child or personnel. All families

must abide by the Operational policies of the Program and all policies set forth; failure to do so may result in

termination of child care services.

LICENSING RATIOS AND MAXIMUM GROUP SIZES BY PROVINCE

LEGAL REQUIREMENTS

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Please complete the Pre-Authorized Debit (PAD) Plan agreement below.

I/we authorize 1

Class Preschool Inc. and the nancial institution designated (or any other nancial insti-

tution I/We may authorize at any time) to begin deductions as per my/our instructions for monthly regular

recurring payments and/or one-time payments from time to time, for payment of all charges for childcare

and/or preschool for my child, _________________________________. Regular monthly payments for the

full amount of program fees plus any late fees and/or declined payment fees will be debited to my/our

specied account on the 1

day of each month. 1

Class Preschool Inc. will obtain my/our authorization for

any other one-time or sporadic debits.

This authority is to remain in eect until 1

Class Preschool Inc. has received written notication from

me/us of its change or termination. This notication must be received at least ten (10) business days before

the next debit is scheduled at the address provided below. I/We may obtain a sample cancellation form, or

more information on my/our right to cancel a PAD Agreement at my/our nancial institution or by visiting

www.payments.ca

Class Preschool Inc. may not assign this authorization, whether directly or indirectly, by operation of law,

change of control or otherwise, without providing at least 10 days prior written notice to me/us.

I/we have certain recourse rights if any debit does not comply with this agreement. For example, I/we have

the right to receive reimbursement for any PAD that is not authorized or is not consistent with this PAD

Agreement. To obtain a form for a Reimbursement Claim, or for more information on my/our recourse

rights, I/we may contact my/our nancial institution or visit www.payments.ca

PLEASE PRINT

Date: ________________________________ Program Location: ______________________

Name(s): _____________________________ Child’s Name: __________________________

Financial Institution (FI): _______________________________________________

FI Account Number: _______________________ FI Transit Number: _______________-_____________

(Branch -5 digits; FI – 3 digits)

Address: ____________________________________________

City/Town: _______________________ Province: _____________________ Postal Code: ______

Authorized Signature(s): _________________________________________________

PRE-AUTHORIZED DEBIT

PAD FORM

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I, the undersigned, as the parent or legal guardian of ____________________________________________

Do hereby give my full consent and approval for my child to participate in all activities at 1

Class Childcare

programs in classrooms, gyms and school/program playgrounds.

I understand that there are certain risks of damages and injuries inherent in the participation of my child in

these activities and I hereby accept these risks on behalf of my child.

I understand that it is my child’s responsibility to abide by the rules and regulations imposed on the children

by the Program Educators for the safe conduct of activities in the gym and on the playground.

I hereby, for myself and on behalf of my child, agree to save and hold harmless and fully indemnify 1

Class

After Class management and sta from any and all liability for any personal injury or injury to any third party

child resulting from my child’s participation in the above mentioned activities.

I hereby release 1

Class After Class and its entire sta from any and all liability for any injuries that my child

may sustain as a result of any activities that take place at 1

Class Childcare facilities, Classrooms/Gym and

school/program playground during designated childcare hours.

I have received and read the 1

Class Parent Handbook in full and fully understand the policies and proce-

dures entailed in the handbook and understand my requirements regarding my child(ren).

I also give consent to receive electronic messages from 1

Class including Program updates, important info

and emergency communications.

ACKNOWLEDGEMENT AND RELEASE OF LIABILITY FORM

Parent / Guardian (1) Printed Name Parent / Guardian (2) Printed Name

Date Signed Date Signed

x x

Class Location:

Child(ren)’s Name:

Please note that this questionnaire aims at elucidating the parent’s views on their child’s development in

the social and behavioral context and does not serve as the sole basis for diagnostic decisions. it also helps

us know your child and provides appropriate experiences. Please tick the one that applies below.

SOCIAL AND BEHAVIOURAL DEVELOPMENT QUESTIONNAIRE

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Does not understand other people’s social cues, e.g.,

facial expressions, gestures, tone of voice, or

body language.

BEHAVIOR APPLIES APPLIES SOMETIMES DOES NOT APPLY

Diculty verbally explaining emotions when feeling

lonely, being bored etc.

Diculty expressing emotions and reactions with

facial gestures or body language.

Diculty understanding the feelings of other people.

Diculty in participating in group activities.

Does not often interact with peers.

Engages in well-organized play.

Gets very upset by changes in daily

routines/transitions.

BEHAVIOR APPLIES APPLIES SOMETIMES DOES NOT APPLY

Can self-regulate when upset.

Needs support comprehending rules.

Can’t sit still, restless or hyperactive.

Too Shy or timid.

Acts younger than age.

Diculty focusing on activities that are not of interest.

Aected by external stimuli (Noise, Bright light etc.).

Class Location:

Child(ren)’s Name:

Please add an additional information you like us to know about your child below

Describe your child strengths

Would your child be interested in joining any of these Clubs (Hockey, Art & Crafts, Science, Leadership,

Building) Please specify below?

Please tell us about your child’s interests

SOCIAL AND BEHAVIOURAL DEVELOPMENT QUESTIONNAIRE

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